We were eight people staying at the house and there were only 5 bath towels provided. Our two grandsons slept on the pullout couch in the living room. Sheets were provided, but no coverlet. When we called management about these problems they said towels and a coverlet would be provided the next day. Nothing was delivered. After a second call, a very small throw was delivered (not large enough) but no bath towels. There was a washer and dryer, but the dryer made such a loud screeching noise, we were afraid to use it. One of the reasons we rented the house was for the swimming pool for our two grandsons. The pool water was a very cold temperature. We read in the instruction book that you should notify the management if you wanted the pool heated, but since we didn't read this till we arrived, it was too late. This could be a great rental property if the management would treat the renters with better service.