JUST HORRIBLE, opted for pool heating (paid in advance, if you decide on arrival 40% more) when we arrived pool ice cold, maintenance guy showed up and said nothing he could do. Home poorly stocked, no cleaning supplies, no salt & pepper, no coffee filters, no broom, no chopping knife, one roll of paper towel, one extra toilet paper roll for 4 bathrooms - ridiculous. We could not access garage, pool was dirty, TV's in bedrooms did not work, and check out time is 10am never heard of a 10am checkout. I would never recommend any property from this property management company.
Response from Naples Florida Vacation HomesIt is clear by this review that this guest doesn't read. In our listing and reservation confirmation we are clear about what we provide and don't provide. After a guest books we offer optional pool heat on multiple ocassions. This guest either didn't respond or declined pool heat. TVs are provided in bedrooms for streamline. We also provide Hulu TV service with local channels. Check out time is also clearly stated in many, many places. Had this guest taken the time to read the listing and many communications he would have had reasonable expectations.