This was the worst Myrtle Beach rental we’ve ever stayed in and the first time I’ve ever left a one-star review.
The unit was not clean when we arrived. There was hair and boogers in the bed, which was completely unacceptable. Because of this, we did not feel comfortable using the bedding and ended up sleeping on top of the bed with our own blankets. Overall, the place felt dirty and not properly prepared for guests.
Basic necessities were missing, including coffee and paper towels. In addition, several TV remotes were missing batteries, and most of the remotes that were there were not programmed to the TVs, making them unusable.
Due to these issues, we ended our trip early and left a night sooner than planned because we did not feel comfortable staying another night. We would not stay here again and would not recommend this rental.
Response from Naples Florida Vacation HomesHi Ray — I’m very sorry your stay fell so far short of expectations. Finding hair and other debris on the bed, missing basics, and inoperable TV remotes is unacceptable.
We opened an immediate review and took these actions:
- Sent housekeeping for a full deep clean and replaced all affected bedding, mattress protectors, and linens.
- Updated our pre‑arrival inspection checklist and retrained housekeeping staff to prevent missed cleaning issues.
- Replenished starter supplies (coffee, paper towels, and other essentials) and increased our inventory checks before every arrival.
- Inspectied every TV and remote, installed fresh batteries, programmed remotes to the TVs, and replaced any missing or nonworking remotes.
- Reviewing your reservation and the early departure to ensure a fair resolution.
Please message me through Airbnb with your reservation details and any photos if you haven’t already. I’ll follow up there promptly to share inspection results and discuss next steps. Thank you for letting us know.